We’re facing an issue with deleting a payment made via ACH-Ebiz Check. The customer received their payment quote and paid using the direct link we provided. They entered their wire information, and EBiz successfully captured the payment. However, after a few days, the transaction failed to deposit into our bank, and our bank informed us that the ACH wire was unsuccessful.
Upon investigation, we discovered that the customer had mistakenly typed the routing number, which caused the problem.
We then re-sent a new link for the payment through Acumatica - ACH Ebiz check link, and the customer successfully paid for the order.
Now, we have two payments: one that is still open (the failed payment) and the other that was a successful Ebiz check charge.
Unfortunately, we cannot delete the first payment that failed. We have tried to void the payment, but it was unsuccessful. Now, this payment is sitting in our undeposited funds account, which is not allowed. We need to have this first payment link charge deleted.
How can we delete this payment?
