Hello,
I am requesting assistance on an AP issue that is currently preventing us from closing the month.
For background, we recently transitioned from our old accounting software to Acumatica. During the migration phase, I processed several checks outside of the old accounting system. I tracked paid invoices manually in Excel and issued checks accordingly.
Once we fully transitioned into Acumatica, I began entering backlog payables, clearing checks, and processing current activity. During this process, I inadvertently issued a check to a vendor for an invoice that had already been paid during the migration period.
In January, we received a refund check from the vendor indicating that the December payment was a duplicate. The original invoice was paid in November, and the duplicate payment was processed in December. The November invoice and check have already been properly cleared.
My question is: what is the correct way to clear the duplicate check in Acumatica without inflating the vendors payables.
I would prefer not to create a placeholder or “fake” bill simply to offset the duplicate payment. Is there a recommended method that would properly resolve this in AP without inflating the vendor payables?
Thank you in advance for your assistance.
