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Question

Dunning letter email template

  • November 11, 2025
  • 3 replies
  • 47 views
D
Freshman I
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HI there team,

I am trying to create  email template from Dunning Letter emails.

Before automating, i need to make sure my version of MYOB Acumatica can actually do what I need. (2024.1)

I have tried many channels - I just cant get the email to populate the email address, and the fields it needs to extract from to inform customer that their invoices are passed due.

Any help here that isn't ChatGPT would be great thanks

    3 replies

    nickcerri32
    Jr Varsity III
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    • nickcerri32
    • Jr Varsity III
    • November 11, 2025

    ​@davidmillstui - Dunning Letters are handled in their own unique way in Acumatica as their is a standard form (AR661000) that you first Prepare (AR521000) them and them Print/Release (AR522000).  You can edit the AR661000 report as needed, and you can apply automation schedules to the Prepare and Print/Release screens.  

    Nick - If we helped give us a Like. If we answered your question, select the Best Answer option.
    dougmcbride79
    Chris Hackett
    D
    Freshman I
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    • davidmillstui
    • Author
    • Freshman I
    • November 11, 2025

    That i understand and have done that part - it is now the emailing template access from business customer and invoice details that isnt working...help

    nickcerri32
    Jr Varsity III
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    • nickcerri32
    • Jr Varsity III
    • November 12, 2025

    ​@davidmillstui - are you referring to the DunningLetterNotification email template?  If so, can you provide a bit more information about what fields you can’t get to populate?  As I look at the template, based on your first message, this is what I’m seeing:

    • Email address - The Screen Fields allow you to select the AR Contact Email and Main Contact email
      •  
    •  Fields it needs to extract from - which fields?  The out of the box Body says the following, but obviously this can be modified.  Do you have a screenshot you can provide?
      •  

     

    Nick - If we helped give us a Like. If we answered your question, select the Best Answer option.
    Chris Hackett
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