Drop‑Ship PO Return Released — SO Stuck in Back Order / Cannot Cancel or Close (Non‑Stock Item)

Hi All,

Looking for some guidance on a drop‑ship correction scenario in Acumatica 2025 R1.

We accidentally created a Drop‑Ship PO linked to a Sales Order (SO), but the intention was to create a regular stocking PO. To unwind this mistake, a user processed:

• A Drop‑Ship PO Receipt (released)
• And then a Drop‑Ship PO Return (also released)

These two transactions fully offset each other financially.
The PO is now in Closed status.

However, the Sales Order is stuck.

Here is the sequence:

1. The SO originally auto‑completed because the PO receipt was released
2. I used Reopen Order
3. After reopening, the SO went into Back Order status
4. All lines have Open Qty = 0
5. The SO still shows POSource = Drop‑Ship
6. Unchecking PO Linked does NOT remove the linkage
7. "Cancel Order" fails with:

“The sales order cannot be canceled because some items have been shipped.”

8. There is no option to Close Order in the Actions menu
9. The SO item is Non‑Stock, which limits inventory correction options
10. Drop‑Ship PO only had one line — the SO has an additional TARIFF line that is unrelated

At this point:

• The PO is fully closed
• The GL effects are correct
• But the SO cannot be:
  • Canceled
  • Closed
  • Completed
  • Or corrected in the UI

The SO appears permanently stuck in Back Order due to residual drop‑ship linkage and shipment history from the drop‑ship receipt/return.