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Discount: adding an additional 10% to a specific customer

  • July 3, 2025
  • 3 replies
  • 71 views

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All,

There is one customer where we need to charge an additional 10%; I’m confident we can accomplish this via Discount Codes but I’m at a loss on how to go about this.

Are there any tutorials, walk throughs, videos etc on how to accomplish this?

Any solution will do -- at the individual item level, via discount code, via a special item class, whatever it takes -- we need to apply an extra 10% for a specific customer to drive that price to our ecom portal.

Thanks!

Best answer by JohnMichels

@swartzfeger Without additional information on how ACU is currently managing your customer prices, it is difficult to determine the best solution.

 

Discounts can be used by creating a Discount Code with Discount Type = Line and Applicable To =Customer & Item (or item class).  Next, the specific customer, item (class) & discount (negative) should be added on the Discounts form (a discounts record/sequence needs to be created specific to this customer and related items).  All the related items and/or item classes need to be included on the Discounts record.  Assuming there is centralized price management that is updated when item prices are updated, this method would not need to be maintained once created

This can also be achieved using Sales Prices form. Customer specific item & item class prices can be created: Price Type = Customer. Price Code= customer id.  Inventory items need to be added individually.  These records can be uploaded on the Sales Price Worksheets form.   Once created, these customer specific records would have to be maintained when pricing changes.

 

This would need to be tested with your ecom portal.

 

Hope this helps

 

 

 

 

3 replies

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  • Author
  • Jr Varsity II
  • July 3, 2025

All,

There is one customer where we need to charge an additional 10%; I’m confident we can accomplish this via Discount Codes but I’m at a loss on how to go about this.

Are there any tutorials, walk throughs, videos etc on how to accomplish this?

Any solution will do -- at the individual item level, via discount code, via a special item class, whatever it takes -- we need to apply an extra 10% for a specific customer to drive that price to our ecom portal.

Thanks!

To clarify my thoughts -- this needs to live at the Inventory Item level because this additional % needs to push the price to our ecommerce portal, so a discount code at the sales order level will not work for our needs.


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  • Jr Varsity I
  • Answer
  • July 23, 2025

@swartzfeger Without additional information on how ACU is currently managing your customer prices, it is difficult to determine the best solution.

 

Discounts can be used by creating a Discount Code with Discount Type = Line and Applicable To =Customer & Item (or item class).  Next, the specific customer, item (class) & discount (negative) should be added on the Discounts form (a discounts record/sequence needs to be created specific to this customer and related items).  All the related items and/or item classes need to be included on the Discounts record.  Assuming there is centralized price management that is updated when item prices are updated, this method would not need to be maintained once created

This can also be achieved using Sales Prices form. Customer specific item & item class prices can be created: Price Type = Customer. Price Code= customer id.  Inventory items need to be added individually.  These records can be uploaded on the Sales Price Worksheets form.   Once created, these customer specific records would have to be maintained when pricing changes.

 

This would need to be tested with your ecom portal.

 

Hope this helps

 

 

 

 


nhatnghetinh
Captain II
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  • Captain II
  • July 24, 2025

Hi ​@swartzfeger 

Try learning about Sales Prices & Sales Price Worksheets like the Youtube links below.

 

 

 

 

Best Regards,

NNT