Customer Paid More on Invoice

Hello ​@CAMORRISON 

If you need to reduce an amount a customer owes you for the particular invoice, I recommend you to use the Reverse and Apply to Memo action on the Invoices and Memos form that creates a credit memo based on the invoice. The memo is editable, so that you can specify the needed amount .

The customer paid .01 more than what our invoice said.

​@CAMORRISON 

You can do a Payment Refund Entry and apply it to the Payment Entry with over balance of .01, refer to screenshot below. 

Overpayment of .01
 

Customer Refund Entry applied to overpayment

​@CAMORRISON 

Hello,

Also, it is possible to enter a Debit Memo for the .01 and pull it into the payment application to clear it. Another option is to use the Reason Code for Credit Write-Off on the invoice line to do a direct write-off. Processing a Refund affects the cash account and would have to be written off at the time of bank reconciliation.