Hi All,
I need to correct an invoice, removing tax and updating bill-to data. (I updated the customer profile to prevent recurrence for future orders).
Steps taken to resolve:
To avoid reprocessing the shipment (which has already gone out), I followed steps for invoice correction, which generated a correction invoice document that meets my requirements, but when I try to release, I get the error message:
The tax amount calculated by the external tax provider cannot be applied to the document. AR Error: Total application amount cannot exceed document amount.
For the ARError, I expect this is because my original invoice $ DocBalance is more that the correction invoice (tax amount = $0.00 in the correction document). I saw a solution in another community post for a similar situation where a credit memo equal to the tax amount is applied to the original document, allowing the correcting document to be released. However, when I try, Acumatica doesn’t let me apply my credit memo to the original invoice, presumably because Acumatica knows it is related to a correction document.
I do not know what to do to address the Avalara/external tax provider error.
Thoughts on how to resolve this issue? I’m using 2024R1.
