I have a check that is closed, however it is not showing up in the reconciliation detail. Has this ever happened to someone else? The check has not been voided, and it has cleared the bank.
Answer
Check missing in reconciliation
Best answer by Laura03
Hello,
Friday afternoon I received resolution from ACM development on our open ticket:
“We have received the work around from RnD and have executed the script in the test environment successfully. Following is the result. Please let us know when we may apply this work-around in the live tenant.”
In our case, it was a Void Payment that did not populate through to the Bank Reconciliation Statement. The client’s version is 2023 R1, Build 23.118.0016.
I hope this helps you.
Laura
+19Hello,
Yes, I have seen the same problem recently. I opened a support ticket with Acumatica about a week ago, and it’s with their Development dept.
Laura
~ Laura Barber, WM Synergy
Hello,
Yes, I have seen the same problem recently. I opened a support ticket with Acumatica about a week ago, and it’s with their Development dept.
Laura
We just had the upgrade last night. I wonder if that had something to do with it. Thanks for the quick response.
+19Hi,
Im away from my desk and can’t tell you our customer’s version or check status if case but will update you Monday.
Laura
+1What version are you seeing the issue in?
Thanks,
Laura
+19Hello,
Friday afternoon I received resolution from ACM development on our open ticket:
“We have received the work around from RnD and have executed the script in the test environment successfully. Following is the result. Please let us know when we may apply this work-around in the live tenant.”
In our case, it was a Void Payment that did not populate through to the Bank Reconciliation Statement. The client’s version is 2023 R1, Build 23.118.0016.
I hope this helps you.
Laura
~ Laura Barber, WM Synergy
Hello,
Friday afternoon I received resolution from ACM development on our open ticket:
“We have received the work around from RnD and have executed the script in the test environment successfully. Following is the result. Please let us know when we may apply this work-around in the live tenant.”
In our case, it was a Void Payment that did not populate through to the Bank Reconciliation Statement. The client’s version is 2023 R1, Build 23.118.0016.
I hope this helps you.
Laura
Thank You!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.