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Cash customer credit terms putting invoices on credit hold


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We have a number of COD customers, this means that they have payment terms stating 0 days (nothing to do with their actual payment method).  Essentially we want to create an invoice for them (showing their details) that must be paid instantly.  However, any invoice immediately goes onto credit hold, due to their credit verification being days past due.  What is the best way to manage this, that ensures:

  1. Any invoice becomes due immediately
  2. No credit hold needs to be released when creating the invoice

Best answer by Samvel Petrosov

What is your actual credit verification policy? I guess you can either change the number of days to any number > 0 or switch to amount based verification.

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3 replies

iqraharrison
Captain II
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@MarciaW you could disable the credit verification at the customer level and default the terms to COD at the customer level: 

You could even create a customer class for COD type customers that would default this for new customers that you set up.  most of the defaults can be overridden at the customer level though!

 

hope this helps!


Samvel Petrosov
Jr Varsity II
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What is your actual credit verification policy? I guess you can either change the number of days to any number > 0 or switch to amount based verification.


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  • Author
  • Varsity I
  • 69 replies
  • April 14, 2025

Thanks!  We don’t want to switch off credit verification, we want to ensure that our regular COD customers don’t in fact have an outstanding balance (it shouldn’t happen but might).  The payment does take time to clear against their account though, so I think that is the answer - to create our COD terms has having a day or two for balances to clear.


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