Hi @nadia02,

I don’t see the Customer value in the list of entity types available for the selection on the Approval Maps (EP205015) form, so that, the approval process isn’t applied to customer records.

I can think of the following option for your requirement:

1. One can explore a customization to default the Customer Status field to On Hold value on the Customers form, so that all new customers will be created with the On Hold stat. I couldn’t find an option from the user interface to define the default customer status, so you may want to submit an Idea to include this feature in the product.

   

    

2. Configure access rights for users who are working with customers the way, that the Customer Status field is disabled for all users who are not supposed to approve customers. More info about Managing User Access.

Once the configuration is done, all customers will be created with the On Hold status and only responsible users will have the ability to change the Customer Status field to Active, once they verify the customer.

Hi @nadia02 ,

There is an Idea post, that you could add your vote to.