+1Here’s our issue since upgrading to 2025 R2: This invoice is giving us the strange error message ‘SO Error: The document is out of the balance.
We understand the part about the project budget being exceeded. This is simply because of different model numbers being used in the quote that what are being used in this purchase order/bill.
We’ve already selected “Allow Adding New Items on the Fly” in the project settings.
The document appears to be in balance to me. Any thoughts?
+20Hello Brian, Is there any additional detail showing in Tools → Trace?
Is the screen customized? See previous post. (link)
Does the same error appear if you temporarily revert to Classic View?
+1
Hi Laura,
Here’s what I can see in the Trace:
The screen is not customized. I also thought about switching to classic view and have tried it already. It now gives the same error message.
+20Hi,
Usually we can see red messages when viewing Trace immediately after an error appears on screen. Nothing lights up red? (Checking on timing of above screenshot.)
+1
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