When activated 2FA for a user and after login in web instance, I m not able to get the notification on registered mobile.
Best answer by dbushert
View originalWhen activated 2FA for a user and after login in web instance, I m not able to get the notification on registered mobile.
Have you tried deleting and reinstalling the Acumatica app on the phone?
I had a similar issue when upgrading my iPhone. I had to remove the device from my user account and also fully delete and reinstall the app. The migration from my old phone to new one copied my settings, but all my previous Acumatica 2FA quit working.
Thanks,
Kurt
Several of our users had this issue, if I remember correctly the process to fix was as follows:
- Delete registered device from User profile page
- Generate Access Codes (print or save to PDF)
- Delete and reinstall Acumatica app on user’s phone
- Sign in to app, make sure correct tenant is selected
- Type access code from list into app
- Sign user in to Acumatica website and 2-factor should work again. (May have to repeat this step using one of the generated codes from list instead, then log out and back in on the website to activate 2FA.)
I wish Acumatica had a way to migrate the 2FA to a new device. We use 2FA to access all of our clients, and upgrading my phone required me to re-setup almost 50 Acumatica sites.
-Kurt
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.