When activated 2FA for a user and after login in web instance, I m not able to get the notification on registered mobile.
Solved
When activated 2FA for a user and after login in web instance, I m not able to get the notification on registered mobile.
Best answer by dbushert
Several of our users had this issue, if I remember correctly the process to fix was as follows:
- Delete registered device from User profile page
- Generate Access Codes (print or save to PDF)
- Delete and reinstall Acumatica app on user’s phone
- Sign in to app, make sure correct tenant is selected
- Type access code from list into app
- Sign user in to Acumatica website and 2-factor should work again. (May have to repeat this step using one of the generated codes from list instead, then log out and back in on the website to activate 2FA.)
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