Issue:
Voided prepayment still calculating the balance into Paid and deducting balance from Unpaid Balance.
Cause:
Our AR department made an error when entering in a prepayment for a Service Order and applied the full amount instead of a partial payment. They corrected this mistake by voiding the prepayment, and creating a new one for the lesser amount.
Pictures:
I am unsure if this is an error since we upgraded from 2022R2 to 2023R2, or if it was existing before hand.
Is this a known issue in Acumatica?