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The Gnerate From Service Contracts button on Service Contract Schedules is disabled

  • August 22, 2023
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We have a service contract schedule where the Generate From Service Contracts button is disable even though there is no appointment or service order linked to the schedule.  There are four other schedules that have been created after this one and the second one does have an appointment created.  The last three don’t have an appointment and the button is enabled on each of them.  

Since there is a schedule with an appointment created after the schedule in question could that cause the button to be disabled?
 

 

Best answer by Keith Richardson

Testing this, it does disable the button once a schedule is created. That button just loads the Generate from Service Contracts screen (fs500300). I verified by creating a new schedule/contract, and then doing the first generation.

I would go to that screen, and then filter by the contract schedule you are testing, check it and process. You may have to advance the business date ahead of the Next Execution Date to get another one to show up in the list and execute.

If it shows created, check the list of service orders. You can join FSServiceContract to FSServiceOrder on the Service Orders GIs to see the orders created, if they are created.

Hope this helps
 

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Keith Richardson
Semi-Pro I
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Testing this, it does disable the button once a schedule is created. That button just loads the Generate from Service Contracts screen (fs500300). I verified by creating a new schedule/contract, and then doing the first generation.

I would go to that screen, and then filter by the contract schedule you are testing, check it and process. You may have to advance the business date ahead of the Next Execution Date to get another one to show up in the list and execute.

If it shows created, check the list of service orders. You can join FSServiceContract to FSServiceOrder on the Service Orders GIs to see the orders created, if they are created.

Hope this helps
 

-Keith Richardson (Acumatica Developer MVP)
Chris Hackett
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