Taxes not up to date (Avalara and Acumatica 2024 R2)

​@KevinG 

Hi! Is this an error you started experiencing after sometime, of something that used to work fine and it was later broken?

The warning simply indicates that taxes may not ba accurate becuase something was modified in the document. I’ve noticed that the warning comes up when if you make changes that won’t affect any of the taxable amounts, tax zones etc. So, I could say, the warning may no be always accurate. You can get rid of the warning by recalculating the taxes (by clicking on the Recalculate External taxes on the menu).

Usually the error “Failed to get taxes from external tax provider.” is related to the system to being able to connect with the tax provider for some reason:

• Misconfiguration: wrong Avalara credentials, wrong company mapping
• Invoice numbering: Avalara tracks all invoice nbrs and makes sure that they are unique. Acumatica on the other hand, may support different numbering sequences for documents, it’s possible that if you get the error while billing, the invoice nbr created was already recorded in Avalara.
• Rarely happens, but it’s possible that the connection with Avalara is temporaruly unavailable

You mention that toggling the "override address" works. I would ensure the address is properly filled and saved before processing the service order. Even if the address appears validated, toggling the "override address" box may force the system to re-evaluate the address and resolve the tax provider error.

If errors persist, please don’t hesistate to create a support case so that the Acumatica support team can investigate this in detail.

I hope that helps. 

​@KevinG  Were you able to get help about this issue?