Hi everyone,
I have a created a service order billing cycle:
- Run Billing for: Service Orders
- Group Billing Documents by: Service Orders
In an appointment I have a service item with an estimate of 4 hours but the actual qty is 6 hours. After closing the appointment the item is transferred to service order for billing.
However instead of the actual amount of 6 hours the only 4 hours are billed when running billing.
If I change the billing cycle to:
- Run Billing for: Appointments
- Group Billing Documents by: Service Orders
now billing is moved to the appointment which will create multiple invoices which isn’t what we want.
Changing the billing cycle:
- Run Billing for: Service Orders
- Group Billing Documents by: Appointment
is not permitted by the system.
Is there a way to to make service orders bill the actual amounts and qtys from the appointments? Or am I missing something why this isn’t supposed to work?
Thanks
