Hi Community,
I was referred here by someone from support. Does any one have already experience an issue on the invoices after the upgrade? The invoice from service order has a direct link which shows on the related document of the invoice.
After our upgrade, the related svc doc nbr (related document) is still showing on the invoice, however, you cannot use this as a reference in generic inquiries or reports.
Is this a known issue on 2024 R1? Does anyone have a resolution to fix this?
Best answer by vdiaz
Hi! In 2021R1 Acumatica made changes on the DB table that contain those fields (FSARTran). This table was deprecated.
If you had custom GIs or reports using these field, you probably need to update them considerting that the fields are now found under the FSxARTran table or DAC.
Can you provide more details on what kind of GI or report you need to build?
Also, when you click on the hyperlink for the Related Svc. Doc. Nbr, does the link open the correct screen (either Appointments or Service Orders)?
+2Hi! In 2021R1 Acumatica made changes on the DB table that contain those fields (FSARTran). This table was deprecated.
If you had custom GIs or reports using these field, you probably need to update them considerting that the fields are now found under the FSxARTran table or DAC.
Can you provide more details on what kind of GI or report you need to build?
Also, when you click on the hyperlink for the Related Svc. Doc. Nbr, does the link open the correct screen (either Appointments or Service Orders)?
Hi
I just received an email from support that related service order nbr on ARTran has been deprecated. We usually use this field from ARTran to connect with the FSARTran for our custom inquiry and invoice forms.
This is quite sad as they deprecated the field in the 2024R1, which is supposed to be a big help in terms of invoices.
As of now, the related serv ord nbr link is still opening the correct service orders.
+2
The field was not deleted, it was just moved to another table. You should still be able to use it in GIs and reports. It’s just a matter of mapping it from the right table.
The support team should be able to assist you to get the correct field from the correct table to update the GIs.
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