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Removing Purchase order lines from a service order

  • 8 February 2022
  • 4 replies
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We have a service order that has an appointment with a status of “in process”.  On the appointment are some links to purchase orders that we want to remove, but it won’t let us take “mark for PO” off.  The PO is empty.  We need to move forward and invoice this service order but can’t seem to get past this, is there something I’m missing in terms of removing the PO from the Service Order?

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Best answer by MarciaW 9 February 2022, 10:52

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Hi @MarciaW 

Was a PO actually created for this service order? If so, you will need to cancel the PO and then you can delete the line on the service order. 

Please provide a screen shot if possible and this does not work. 

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Thanks so much for your response!  Yes a PO was created by mistake and the lines from the PO were removed, the PO was subsequently closed (empty).  Since an appointment has already been created, the line can be removed from the appointment, but we can’t delete the line from the service order, it doesn’t allow it.  Do we need to empty the whole appointment of all it’s lines maybe?  I’m not sure how to get the option back to delete lines from the service order?

 

 

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Just an update to say Acumatica has sent us a fix, must be a known bug.

 

Userlevel 7
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Just an update to say Acumatica has sent us a fix, must be a known bug.

 

Thanks for sharing. That is good to know. 

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