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Mobile App error code 0x80070057 - The remote host closed the connection

  • May 4, 2023
  • 3 replies
  • 316 views

bzelinski
Varsity II
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I’m having problems with the mobile app on Android. We can access the appointments in the service module, but whenever we try to open the appointment, it gives this error:

Error

The remote host closed the connection The error code is 0x80070057.

Any ideas what this means?

Best answer by bzelinski

I went into User Rights, and the user had all the rights necessary as far as I can tell. What I did is changed the user to Administrator which made the problem go away. Then I changed the user back to the previous preset rights, and it works again. What? Strange.

3 replies

bzelinski
Varsity II
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  • Author
  • Varsity II
  • Answer
  • May 4, 2023

I went into User Rights, and the user had all the rights necessary as far as I can tell. What I did is changed the user to Administrator which made the problem go away. Then I changed the user back to the previous preset rights, and it works again. What? Strange.


bzelinski
Varsity II
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  • Author
  • Varsity II
  • September 27, 2023

This same problem just happened again today since we had a small update in our system. Thankfully this same solution still works. :-)


hayleehicks
Varsity I
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  • Varsity I
  • November 15, 2023

Hi! Does anyone know what causes this error? We just got a report of this error as well. The add admin remove admin role worked, but I’m wondering what is causing this/how it can be avoided. Recently upgraded to 23 R1.