Mobile 2021 R2

  • 27 September 2021
  • 4 replies

Userlevel 1

My understanding is the mobile app is receiving a facelift with some changes to simplify and streamline processes for field service users. Does anyone know when this is happening and when it will be released?


Best answer by Anacarina Calvo 5 October 2021, 23:15

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4 replies

Userlevel 5
Badge +1

Hi @jeremy4  
The changes related to the field service on the mobile app for 2021R2 are the followings: 

  • Allow to easily add multiple items at a time on the Appointment form: the system will allow to apply filters, for example warehouse (truck), see availability of items, select one or more items and add them to the document. 

  • Reduce the number of clicks and simplify the dialog boxes of actions like Start Travel, Start Service and Complete Travel and Complete Service

Additional items are coming on the mobile, on later mayor releases, like workspaces.


Userlevel 1

Thanks for the response. Will the app need to be updated or will it automatically change when switching to the 2021 R2 Platform. Do you need to running the 2021 R2 backend or is it just the mobile app that changes?

Userlevel 5
Badge +1

Hi @jeremy4,
You will need to run 2021 R2 on the backend and it is possible that you will need to update the mobile app version to the latest on the app store as well

Userlevel 3

Once released the app will need to be updated. 


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