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Question

Issue on Appointment -To Add line item

  • December 3, 2025
  • 6 replies
  • 31 views

Hi Team,

 

We need to add one line item to the appointment. After adding the item, it can be included in the appointment; however, when we click on save, an error occurs that states, "The following error occurred when specifying a value in Warehouse.



I have replicated it in the sandbox, and it is able to add line items with the same status as the appointment without any errors occurring.

 

Note: It is causing an issue in the live environment, but it works in the Sandbox tenant at the same time(Instance & build).

Please advise.

6 replies

mohammadnawaz51
Jr Varsity I
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@AcumaticaHelp55 what is the trace on this, do you see this issue without customization projects?

this seems be a customization error.


Hi ​@mohammadnawaz51 

Thanks for the response.

However, in a similar situation with another tenant of the same instance, I found that it worked when I tried it.

 


mohammadnawaz51
Jr Varsity I
Forum|alt.badge.img+4

@mohammadnawaz51 ​@AcumaticaHelp55  can you compare with the warehouse details or items?


@mohammadnawaz51 can you compare with the warehouse details or items?

Yes, I have compared that, but there is no difference. I also verified the customer, service order type, and Item warehouse details.


mohammadnawaz51
Jr Varsity I
Forum|alt.badge.img+4

@AcumaticaHelp55 My recommendations to unpublish the customizations and verify the issue once? Also please share trace.


@AcumaticaHelp55 My recommendations to unpublish the customizations and verify the issue once? Also please share trace.

Good Morning,

Please see the Trace details