I'm on Acumatica 2025 R2 and trying to confirm whether the following is possible out of the box.
Scenario:
I have an appointment with one labor service line:
- Labor item: Technician Labor
- Estimated Duration: 20 hours
On the Staff tab, I assign 2 technicians to the appointment. The intent is that both techs work in parallel, so the job finishes in 10 hours (10 hours × 2 techs = 20 total-hours).
What Acumatica does:
The appointment's Scheduled Duration is set to 20 hours, and the Scheduled End Date is calculated as Start + 20 hours — adding the second tech to the Staff tab does not change the scheduled window.
My question:
Is there any standard configuration (Service Order Type, Service Management Preferences, Service settings, etc.) that makes the appointment's Scheduled Duration automatically equal Estimated Duration ÷ Number of Assigned Staff?
If not, what's the recommended default workflow when one labor line is meant to be split across multiple techs working concurrently? For example, checking "Handle Manually" and overriding the Scheduled End Date, or splitting into multiple labor lines?
