Hey community, wondering if anyone can speak to issues with field team members having connectivity issues with Acumatica on a server hosted instance versus cloud based? We currently host on our server, but our team members occasionally have problems in the field when leaving a job and it not registering in Acumatica. Curious, for users who have tried both or just utilized the cloud-based system, do you encounter issues with team members trying to “complete” an appointment and connectivitiy issues prevent from doing so?
Question
Field service question - cloud based Acumatica
+6Hi
You can try increasing the session timeout. Also, enabling request profiler may help you give more information if there is any disconnection with SQL or site. That will give you more information.
Hope this helps!
+20
You could have a look at Jigx Forms, their app has offline capability and the first 3 users are free so you could test it out
https://jigx.com/products/jigxfrontline-for-acumatica/
I’ve no connection to Jigx, I just like their platform.
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