Field Service Mobile App: How to start and complete time independently for multiple staff members on the same appointment?

mstuber02, Did you folks figure this out?   I am seeing inconsistent behaviour when trying to do this.  Issues like all line items starting when the Primary Driver starts and other weird issues when trying to have multiple techs in one appointment.  This seems to work well when there is only one tech per appointment, so my customer is actually scheduling an appointment for each tech in the same service order ending up with multiple appointments to manage in billing.

To add to @maybellebulahan84 reply, thare are different Start buttons on the Appointments form, the start action on the header of the form will start the whole appointment (so the document gets status In Process). This action will be done only once, and depending on the settings on the Service Order type, it can trigger other actions (such as setting the start time on the appointment or tracking time for the technitians).

The Start action on the Details tab and the other one on the Staff tab, will start a particular the service (or multiple services) for a technitian or mutliple technicians. 

Similarly, there is one Complete action that completes the whole appointment (this can be done only once) and other Complete actions that complete specific services and or complete the logs for technicians.  

​@maybellebulahan84  - I followed your instructions to long press a service line item on the DETAILs tab (mobile app), but I don’t see an option to start each detail line individually on the mobile app. For the same appointment, I can perform this step from the web app.

Could you please share a screenshot of how to do this on the mobile app?
 

Thanks!

Hi! ​@mstuber02 

I was able to record the screen with the steps. Please consider that I used Android, in iOS the buttons could be in a different position.

Initially, since you mentioned that the primary driver will start, he/she shoud start the whole appointment (so click the elipsis button at the top, then click on Start → this will start the appointment, not necesarilly, track the time).

After this (the appointment should have status “In Process”), open the Details tab, long click one service line, click on the big Start button at the bottom of the screen.  

You can also use similar buttons on the Staff tab (instead of selecting a service you could select a staff memeber).

​@mstuber02 This is the recording while using the actions of the Details tab.

Please note that on the elipsis button below, you can also find the actions Complete, Pause, etc. With those actions you can individually pause of complete the services. 

the above process described by vdiaz is a nice workaround, but way too prone to errors, as a service tech could start ANY of the services on the appointment, even ones they are NOT ASSIGNED to, by accident.

functionality should be that when a tech ARRIVES at a job, ONLY THE LINES he or she is assigned to should be auto-started. hopefully improvements being made with the long-awaited version we have been hearing about for a while now

thanks