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Default the Branch Location when creating Service Orders


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Hello!

We want to default the branch location when creating the service order, otherwise we have to fill the branch location every time. 

We have only 1 branch and 2 branch locations and one branch location is mostly used other one is rare case. Hence we want to make that mostly used branch location to be defaulted, and there is no dependency. 

Please let me know if you know how to do this. 

Thanks 

Amanda 

Best answer by Laura02

Hello,

Please vote for this idea to expand/improve Branch Location Default features:

https://community.acumatica.com/ideas/field-service-branch-location-15244

In my limited testing, it seems like if ALL Branch Locations are linked to the same Company Branch, then no Branch Location defaults to any service order.

Aside from waiting on a new Acumatica version, I think a small customization to add Default Branch Location to one or more of these screens, and to Service Orders screen might allow your branch to default:

  1. Add Default Branch Location to Service Management Preferences, General tab, Default settings area
  2. Add Default Branch Location to Customer records or Customer Location records (along with Default Branch)
  1. Add Default Branch Location to Employee records, User records.

Laura

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4 replies

dcomerford
Captain II
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  • Captain II
  • 644 replies
  • March 8, 2024

Set it in the User Profile and it will populate it on the Service Order

 


Laura02
Captain II
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  • Captain II
  • 3132 replies
  • Answer
  • March 8, 2024

Hello,

Please vote for this idea to expand/improve Branch Location Default features:

https://community.acumatica.com/ideas/field-service-branch-location-15244

In my limited testing, it seems like if ALL Branch Locations are linked to the same Company Branch, then no Branch Location defaults to any service order.

Aside from waiting on a new Acumatica version, I think a small customization to add Default Branch Location to one or more of these screens, and to Service Orders screen might allow your branch to default:

  1. Add Default Branch Location to Service Management Preferences, General tab, Default settings area
  2. Add Default Branch Location to Customer records or Customer Location records (along with Default Branch)
  1. Add Default Branch Location to Employee records, User records.

Laura


KushaniPerera88
Acumatica Employee
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Hi @apallawala21 

The branch location ID will be specific for a branch, hence when we select the branch on the top only the branch location IDs that are assigned to that particular branch will show up.

Please see below for more clarification 

The branch assigned is for the highlighted branch location ID is PRODWHOLE

 

If you try to create a service order from the branch PRODWHOLE, you will only see the branch location ID assigned to it.

 

 

Try adding a vote and also comments on this idea for consideration in a future release. - https://community.acumatica.com/ideas/field-service-branch-location-15244 


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  • Author
  • Jr Varsity II
  • 36 replies
  • March 20, 2024

Hi @dcomerford 

We were able to default the branch location from the user profile. 

Thank you

Amanda 


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