Skip to main content
Question

Create Service Order from Sales Order

  • July 20, 2023
  • 1 reply
  • 173 views

Troy Vars
Semi-Pro I
Forum|alt.badge.img+1

Has anyone figured out how to get this to show the correct address on the Service Order?

 

I have noticed that when creating a Service Order (SVO) from a Sales Order.

If the sales order includes a Location that is not MAIN one of two things happen

  1. The SVO type has the AppAddressSource (Take Address and Contact Information From) set to Contact
    1. Then Acumatica creates the Service Order with the MAIN Location address even though the Location is not main (This is because the Contact is linked to the Business Account and not a Location)
  2. The SVO type has the APPAddressSource (Take Address and Contact Information From) set to Business Account
    1. Then Acumatica goes into an endless loop following this message
      1. This was a known issue way back in CRM with this  https://community.acumatica.com/archive-276/known-issue-the-old-customer-address-or-contact-information-appeared-on-the-financial-settings-tab-of-the-sales-orders-form-instead-of-the-address-or-contact-information-updated-on-the-customers-form-5297

         

    2. Dialogue box that sparks endless loop

       

1 reply

vdiaz
Acumatica Moderator
Forum|alt.badge.img+2
  • Acumatica Moderator
  • 95 replies
  • October 28, 2024

Did you figure this out? If this is a recurrent issue, I advise you to enter a support case for this. 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings