We need to get an advance payment from the customer for the items that are not covered by the service contract. But when I select the service contract on the service order it disappeared the prepayments tab.
I tried to connect the service order on the payments and application form but we cannot create a prepayment and connect service orders only a prepayment can be connected if coming from the service order.
Is there any way I can collect prepayments for the service orders connected to a service contract?
Amanda
Best answer by dcomerford
Apologies i knew it did not apply based on the Invoice Type but it also is not allowed with Service Contracts. see help below
This tab appears on the form only if a service order type that generates SO documents—that is, a service order type for which the Sales Orders or SO Invoices option is selected in the Generated Billing Documents box on the Service Order Types (FS202300) form—is selected on the current form, and the service order is not associated with a standardized billing service contract in the Service Contract box in the Summary area of this form.
Apologies i knew it did not apply based on the Invoice Type but it also is not allowed with Service Contracts. see help below
This tab appears on the form only if a service order type that generates SO documents—that is, a service order type for which the Sales Orders or SO Invoices option is selected in the Generated Billing Documents box on the Service Order Types (FS202300) form—is selected on the current form, and the service order is not associated with a standardized billing service contract in the Service Contract box in the Summary area of this form.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
