Skip to main content
Question

Appointment: stock items, does not allow using higher quantity than service order line

  • March 6, 2026
  • 2 replies
  • 27 views

Forum|alt.badge.img

For a stock item part on the appointment screen, system does not allow using Estimate or Actual quantity that is higher than the quantity on the service order line.

I remember seeing the same issue in previous versions but then it was resolved. I now see it again in 2025R2 - Build 25.201.0213.1.

Anyone else coming across this and have any ideas how to get around this limitation? Field techs can certainly use more quantity on an appointment than planned on a service order. 

 

2 replies

  • Freshman I
  • March 10, 2026

Hi ​@eshahid05, Acumatica does not allow the quantity in the Appointment to exceed the quantity defined in the Service Order. You can either add a new line, which will automatically be added to the Service Order, or implement a customization to update the Service Order line quantity when the quantity is changed in the Appointment.


Forum|alt.badge.img
  • Author
  • Freshman I
  • March 10, 2026

@saco86 thanks for your response. I am aware of this behavior. But the issue is that even if the inventory item is added from the appointment screen, system does not allow updating the estimated or actual qty fields on the appointment. It’s because once the line is added on the appointment, it is auto added on the service order.