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AcctID cannot be empty

  • 1 September 2022
  • 5 replies
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B
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Going from one appointment to the next, he clicks Depart, and gets the warning

 

 “AcctID cannot be empty”

I’ve gone through everything in the appointment, can’t find what’s missing.

 

Please help, thanks.

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Best answer by amajors 1 September 2022, 21:52

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Kandy Beatty
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HI @bhyland 

Can you share a screenshot of what you are seeing?

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
DConcannon
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Check the Travel item (and its associated labor item) for the service order type. These items may be missing an account in their setup

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A
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Make sure it is saved before trying to depart. It seems like the system might not be pulling in the customer account information or something.

I think @DConcannon might have the solution.

Abe Majors
DConcannon
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@bhyland I just tried to recreate the error and was not able to. Can you try the same procedure from a browser and see if there is additional information in the trace? Is the service order connected to a project? A screen shot of the preferences tab of the service order type would be helpful. There are quite a few configuration paths that specify from where AcctIDs are chosen.

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