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Unable to delete issues document


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Good day! Have you guys encountered any issues when unable to delete the on hold issues document?

Basically, we wanted to delete issues document because of incorrect branch. Our organization doesn’t apply the inter-branch mapping in Acumatica. Therefore we would like to correct this issues document. 

If we create issues document directly, we don’t have any issues to delete it.

UpdateIN has been performed and the shipment has been confirmed. We had even tried to cancel the Sales Order but unfortunately system says: SO Error: The 20SO2024-000041 sales order cannot be canceled because some items have been shipped. No invoice has been created and released yet. 

The issues document seems like floating and we are unable to delete it.

Anyway we can resolve or reverse the document apart from apply inter-branch mapping?

 

 

 

Best answer by Manikanta Dhulipudi

Hi @chenwm 

If the issue document generated from the SO it cannot be deleted in Acumatica.

https://community.acumatica.com/everything-else-119/how-to-delete-in-issue-on-hold-25031

 

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nhatnghetinh
Captain II
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Hi @chenwm 

Please check your Access Rights to be able to delete the Issue on your User.

 

 

Best Regards,

NNT


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  • Jr Varsity II
  • October 8, 2024
nhatnghetinh wrote:

Hi @chenwm 

Please check your Access Rights to be able to delete the Issue on your User.

Hi. The access rights are fine. Currently, I’m using admin rights to login. 

 

Best Regards,

NNT

 


nhatnghetinh
Captain II
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Hi @chenwm 

Please click on the "FINANCIAL" Tab and send the screenshot.

 

Best Regards,

NNT


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  • Jr Varsity II
  • October 8, 2024
nhatnghetinh wrote:

Hi @chenwm 

Please click on the "FINANCIAL" Tab and send the screenshot.

 

Best Regards,

NNT

Hi @nhatnghetinh there you go.

 


nhatnghetinh
Captain II
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Hi @chenwm 

The "FINANCIAL" tab on issue is as shown below.

 

Best Regards,

NNT


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  • Jr Varsity II
  • October 8, 2024

My apologies @nhatnghetinh 

Here’s the issues document. No batch number being generated. 

 


nhatnghetinh
Captain II
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Hi @chenwm 

This issue "...000059" was created by Shipment "...000067" but there is no Batch number in the "FINANCIAL" tab of this issue which means the warehouse has not been updated.

 

Please try to delete Shipment "...000067" before you can delete Issue "...000059"

 

Best Regards,

NNT


Manikanta Dhulipudi
Captain II
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Hi @chenwm 

If the issue document generated from the SO it cannot be deleted in Acumatica.

 


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  • Jr Varsity II
  • October 28, 2024

Dear all,

I have contacted our vendor regarding this matter. Thank you. 


Manikanta Dhulipudi
Captain II
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@chenwm If the document is generated from any SO process or Invoice then it cannot be deleted.


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