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  • Repay Version 24.0814.0 "Error: GetItemExtension failed" and "AR Error: Credit card processing error. Internal : Object reference not set to an instance of an object." Acumatica 2024 R1
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Repay Version 24.0814.0 "Error: GetItemExtension failed" and "AR Error: Credit card processing error. Internal : Object reference not set to an instance of an object." Acumatica 2024 R1

variuxDavidE
Jr Varsity II
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One of my clients recently upgraded to Acumatica Cloud ERP 2024 R1, Build 24.106.0018+. They also installed Repay version 24.0814.0, the latest release as of August 16, 2024 (sourced at https://releases.repay.com/label/31329). Since installing this version, they have encountered partial functionality issues.

I can add a payment method to a customer account and create a payment. However, when attempting to capture the payment, no transaction is created in Repay, and I receive the following error message: "Error during request processing. Transaction ID: 5964, Error: GetItemExtension failed."

 

Additionally, I've created a sale in the Repay Virtual Terminal and tried to record that payment in Acumatica. When I go to Payments, add the payment method, and attempt to record the credit card payment, I get the following error: "AR Error: Credit card processing error. Internal: Object reference not set to an instance of an object."

 

Finally, when I try to create a payment method from the customer screen, I encounter this error: "AR Error: Credit card data cannot be synchronized. Please process the synchronization manually."

 

I have already validated that my Repay credentials work within the Processing Center

 

Any help would be appreciate. 

Best answer by variuxDavidE

After a discussion with Repay, we found the issue. There were ultimately 2 missing pieces.

  1. In 2023 when Acumatica Payments was released, the other processors had to change their modules to be compatible. There is a new feature in Accounts Receivable Preferences (AR101000) to Active AR Repay Features. 

 

 

  1. We had to update the Processing Center (CA2050PL) to include the Click to Pay url even though we do not use that feature

 

Finally, we had to go to Apply Updates (SM203510) and Reset the Caches

 

 

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- David Edmonson, Variux.com, Acumatica and Ecommerce Project Management and Turnarounds
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variuxDavidE
Jr Varsity II
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  • variuxDavidE
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  • Jr Varsity II
  • 27 replies
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  • August 24, 2024

After a discussion with Repay, we found the issue. There were ultimately 2 missing pieces.

  1. In 2023 when Acumatica Payments was released, the other processors had to change their modules to be compatible. There is a new feature in Accounts Receivable Preferences (AR101000) to Active AR Repay Features. 

 

 

  1. We had to update the Processing Center (CA2050PL) to include the Click to Pay url even though we do not use that feature

 

Finally, we had to go to Apply Updates (SM203510) and Reset the Caches

 

 

- David Edmonson, Variux.com, Acumatica and Ecommerce Project Management and Turnarounds
Chris Hackett
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  • Chris Hackett
    Chris Hackett
Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • 2756 replies
  • August 25, 2024

Thank you for sharing your solution with the community @variuxDavidE!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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