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Recipient name is not visible on the mail body

  • 11 June 2024
  • 6 replies
  • 36 views

I created an email template for sales invoices. in the email body I have inserted (Billing_Contact.Attention))   as the attention. in preview mode name is visible. But when I send the email name is not visible. what can be the possible reason for this? all the other fields that I’ve inserted is visible in the email. 

 

 

6 replies

Manikanta Dhulipudi
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Userlevel 7
Badge +12

Hi @MWijesuriya43 

Could you please share email template once?

Acumatica Functional Consultant /vrsn2709@gmail.com /
M
Rank
Userlevel 2

@Manikanta Dhulipudi 

Manikanta Dhulipudi
Rank
Userlevel 7
Badge +12

Is it possible to share the XML folder, Which I can check on My machine?

Acumatica Functional Consultant /vrsn2709@gmail.com /
Manikanta Dhulipudi
Rank
Userlevel 7
Badge +12

Hi @MWijesuriya43 I tested with the standard once and it is working fine.

Did you make any changes to the Standard GI of Invoices? Which version of Acumatica Using?

Acumatica Functional Consultant /vrsn2709@gmail.com /
M
Rank
Userlevel 2

Hi @Manikanta Dhulipudi Thanks for the response. it was visible to me in the preview mode in the email template. But it was not available in the email when we actually sent it. 

Manikanta Dhulipudi
Rank
Userlevel 7
Badge +12

Hi @MWijesuriya43 

Share me the Acumatica version and try again after restart application?

Acumatica Functional Consultant /vrsn2709@gmail.com /

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