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Open University Progress Tracking Issue

  • January 20, 2026
  • 4 replies
  • 32 views

mymetaforgeid26
Freshman I
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Hi everyone, I’ve been going through some Open University courses recently, but I’m noticing an issue where none of my progress is being recorded.

After completing a lesson or quiz, when I click I’m Done, the page shows “Your session has ended” and the lesson resets to 0% progress. If I re-open the same lesson, it starts as if it has never been completed.

I’ve tried closing/re-opening the browser and logging in again, but the same thing happens each time.

Is anyone else experiencing this? Is this a known issue or is there a workaround to get progress tracking to work?

Thanks in advance for any help  I’d like to continue learning but progress isn’t being captured.

Best answer by Elena Abilova

@mymetaforgeid26 Thank you for your patience. The issue should now be resolved. Could you please check on your side that your progress is now saved when you complete courses?

4 replies

Joe Schmucker
Captain II
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I would create a support request on the partner portal.   I looked and I don’t see a contact that would be a direct line.  Support will be able to direct you to the right place.  I’ve done that in the past when I found something in the training course that was broken and I could not resolve it.  I’m sure they can help.


Elena Abilova
Community Manager
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  • Education Technology Analyst
  • January 21, 2026

Hi ​@mymetaforgeid26 ,

Thank you for bringing this to our attention. We’ll look into it and share any updates as soon as we have them.


Elena Abilova
Community Manager
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  • Education Technology Analyst
  • Answer
  • January 22, 2026

@mymetaforgeid26 Thank you for your patience. The issue should now be resolved. Could you please check on your side that your progress is now saved when you complete courses?


mymetaforgeid26
Freshman I
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Thank you so much for the update. I really appreciate you looking into it and resolving the issue. I checked on my side and everything seems to be saving properly now. Thanks again for your help!