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Issue on support create case

  • December 22, 2021
  • 12 replies
  • 259 views
dales50
Semi-Pro III

Does anyone else have this issue when creating a support case?

I seem to be missing scroll bars in the case window and can not get back to the top / header of the case.  I have this using Chrome and FireFox and clear cache does not resolve

As shown below once I filled in the detail section  I only have the cancel or submit as options and if something is missing in the attributes can not scroll up to correct 

I could create a word doc and attach to case as a workaround but feel I should be able to put in all my details in the details and still get back to the header

 

 

 

 

    12 replies

    Naveen Boga
    Captain II
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    • Naveen Boga
    • Captain II
    • December 23, 2021

    @dales50  Yes, I have seen this issue before. Have you tried like below?

    • I places my mouse click on the Details 
    • Then I clicked on the Shift + Tab buttons, it will take you to the previous controls
    • Then I got the header details.
    Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
    V
    Acumatica Employee
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    • vkumar
    • Acumatica Support Team
    • December 23, 2021

    Hi @dales50 

    Can you clear your browser cache and try ? Is the result same on all browsers ?

    @Naveen B are you experiencing the issue as well? I can report this on an internal case if needed.

    Regards,

    VijayKumarU
    Naveen Boga
    Captain II
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    • Naveen Boga
    • Captain II
    • December 23, 2021

    Yes @vkumar  When we provide the big content on the Details tab, unable scroll to the Header section.

    Then I used Shift + Tab buttons to go to the header section controls.

    Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
    V
    Acumatica Employee
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    • vkumar
    • Acumatica Support Team
    • December 23, 2021

    Thanks @Naveen B, will check at my end.
    Regards,

    VijayKumarU
    dales50
    Semi-Pro III
    • dales50
    • Author
    • December 23, 2021

    Viiay:

    I can demo for you if you need

    Let me know

    Dale

    V
    Acumatica Employee
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    • vkumar
    • Acumatica Support Team
    • December 26, 2021

    Hi @dales50 

    Noted the details. I have created an internal case 220726 and escalated the same. Will let you know once this is fixed.

    Merry Christmas and Season's Greetings!

    Regards,

    VijayKumarU
    Chris Hackett
    dales50
    Semi-Pro III
    • dales50
    • Author
    • December 27, 2021

    I have tired the  Shift + Tab buttons as suggested above and this does work but not consistently 

    V
    Acumatica Employee
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    • vkumar
    • Acumatica Support Team
    • December 27, 2021

    Hi @dales50 

    Can you attach the demo of the replication as well. 

    Regards,

    VijayKumarU
    dales50
    Semi-Pro III
    • dales50
    • Author
    • January 12, 2022

    I have attached a video of this issue

    The steps to dup are to add the large amount of text in the details of a case, please the cursor in the details and arrow down to bottom.  When arrow back to top the header does not display.

    The Shift + Tab buttons will fix this at times, but not every time

    Thank you

    Dale

     

    1 Attachments
    V
    Acumatica Employee
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    • vkumar
    • Acumatica Support Team
    • January 13, 2022

    Hi @dales50 

    Noted, will pass the video to our Tech team (reference case # 220726 ).

    Regards,

    VijayKumarU
    Julia Lukina
    Acumatica Employee
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    • Julia Lukina
    • Acumatica Employee
    • February 12, 2022

    Hi @dales50. Could you please confirm if your browser Zoom is usually not equal to 100% or not?

    Chris Hackett
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • February 17, 2022

    Hi @dales50 were you able to get this resolved? Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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