Skip to main content

Issue on support create case


dales50
Semi-Pro III

Does anyone else have this issue when creating a support case?

I seem to be missing scroll bars in the case window and can not get back to the top / header of the case.  I have this using Chrome and FireFox and clear cache does not resolve

As shown below once I filled in the detail section  I only have the cancel or submit as options and if something is missing in the attributes can not scroll up to correct 

I could create a word doc and attach to case as a workaround but feel I should be able to put in all my details in the details and still get back to the header

 

 

 

 

Did this topic help you find an answer to your question?

12 replies

Naveen Boga
Captain II
Forum|alt.badge.img+19
  • Captain II
  • 3377 replies
  • December 23, 2021

@dales50  Yes, I have seen this issue before. Have you tried like below?

  • I places my mouse click on the Details 
  • Then I clicked on the Shift + Tab buttons, it will take you to the previous controls
  • Then I got the header details.

Forum|alt.badge.img+11
  • Acumatica Support Team
  • 785 replies
  • December 23, 2021

Hi @dales50 

Can you clear your browser cache and try ? Is the result same on all browsers ?

@Naveen B are you experiencing the issue as well? I can report this on an internal case if needed.

Regards,


Naveen Boga
Captain II
Forum|alt.badge.img+19
  • Captain II
  • 3377 replies
  • December 23, 2021

Yes @vkumar  When we provide the big content on the Details tab, unable scroll to the Header section.

Then I used Shift + Tab buttons to go to the header section controls.


Forum|alt.badge.img+11
  • Acumatica Support Team
  • 785 replies
  • December 23, 2021

Thanks @Naveen B, will check at my end.
Regards,


dales50
Semi-Pro III
  • Author
  • 68 replies
  • December 23, 2021

Viiay:

I can demo for you if you need

Let me know

Dale


Forum|alt.badge.img+11
  • Acumatica Support Team
  • 785 replies
  • December 26, 2021

Hi @dales50 

Noted the details. I have created an internal case 220726 and escalated the same. Will let you know once this is fixed.

Merry Christmas and Season's Greetings!

Regards,


dales50
Semi-Pro III
  • Author
  • 68 replies
  • December 27, 2021

I have tired the  Shift + Tab buttons as suggested above and this does work but not consistently 


Forum|alt.badge.img+11
  • Acumatica Support Team
  • 785 replies
  • December 27, 2021

Hi @dales50 

Can you attach the demo of the replication as well. 

Regards,


dales50
Semi-Pro III
  • Author
  • 68 replies
  • January 12, 2022

I have attached a video of this issue

The steps to dup are to add the large amount of text in the details of a case, please the cursor in the details and arrow down to bottom.  When arrow back to top the header does not display.

The Shift + Tab buttons will fix this at times, but not every time

Thank you

Dale

 


Forum|alt.badge.img+11
  • Acumatica Support Team
  • 785 replies
  • January 13, 2022

Hi @dales50 

Noted, will pass the video to our Tech team (reference case # 220726 ).

Regards,


Julia Lukina
Acumatica Employee
Forum|alt.badge.img+1
  • Acumatica Employee
  • 48 replies
  • February 12, 2022

Hi @dales50. Could you please confirm if your browser Zoom is usually not equal to 100% or not?


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Acumatica Community Manager
  • 2621 replies
  • February 17, 2022

Hi @dales50 were you able to get this resolved? Thank you!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings