When emailing invoices through the ‘Print Invoices and Memos’ screen, the invoices get marked as ‘Emailed’ even if the process encounters errors and the emails do not send.
The emailed status should only be updated to ‘Emailed’ once the email is successfully sent and not when the process errors out.
Best answer by Manikanta Dhulipudi
Hi
can you confirm if the below option are marked as emailed.
You can see what invoices were emailed already.
On the Invoices, go to the Financial tab:
+15Hi
can you confirm if the below option are marked as emailed.
You can see what invoices were emailed already.
On the Invoices, go to the Financial tab:
Hi
can you confirm if the below option are marked as emailed.
You can see what invoices were emailed already.
On the Invoices, go to the Financial tab:
Hi Manikanta, I think I’m experiencing something similar to crosier01 - the issue is that the “emailed” flag is being ticked even when the email did not send successfully - i.e. it has a “failed” status in emails pending processing. This makes that “emailed” flag unreliable.
Is there a way to ensure it only ticks when the email activity that gets generated progresses to a “Processed” status, or do we have to manage this by looking at the failed emails as exceptions?
I’ve noticed another flaw here: if the email does not generate at all, (i.e. it fails when processing) the flag STILL marks as “Emailed”. This makes finding those records that have failed much more difficult.
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