Hello @Harry ,

Are Employees restricted on the Project in question? If Restrict Employees checkbox is selected ON in the Summary tab of Projects screen, then every employee who needs to update the project or use it in their timesheets needs to be linked to the Employees tab of the Project.

Another way to restrict projects or tasks to Users is with Restriction Groups. Is there a Restriction Group configured for Users and Projects?

Laura

Hello @Harry ,

Are Employees restricted on the Project in question? If Restrict Employees checkbox is selected ON in the Summary tab of Projects screen, then every employee who needs to update the project or use it in their timesheets needs to be linked to the Employees tab of the Project.

Another way to restrict projects or tasks to Users is with Restriction Groups. Is there a Restriction Group configured for Users and Projects?

Laura

Hey @Laura02 ,

I checked out your suggested points:

The restrict Employees checkbox is clear for all projects. Also There’s a single restriction group created for project but that too is inactive.

Hello,

Is there any useful detail in Tools → Trace that could help us figure out why one employee may update the task and another may not?

Is the employee who experiences the error able to update the same project-task manually via Projects screen?

Laura

Hello @Laura02 ,

Yes the employee/User is able to manually create any trxn related to and access the particular Project Task.

When I run it: via GI

For trace: it doesnt display any error messages. Neither in GI nor in Business Event/Business Event History. Just the error message:

Hi @Harry were you able to find a solution? Thank you!

Yes we created a support ticket and found out there was a minor bug which got resolved.

Thanks.