Impact of System Lock on Automation Schedules

Hi ​@apallawala21 ,

Before locking the system:

1)Pre-Lock Checklist -Export or document the following:

• Active Automation Schedules

• Business Events

• Integration users and endpoints

2)After the system is unlocked:

You can reactivate the automation schedules by using the Automation Schedule Statuses screen.

​@apallawala21 

When the instance is in Maintenance Mode, the system will not run automation jobs; however, the jobs will not become inactive.

Automation jobs may become inactive when the database is copied or a snapshot is restored, but this does not happen when the instance is kept in Maintenance Mode.

Please monitor and confirm if there is any other process Keeping this change, Also what is the audit history of the changes.?

System lock behavior during snapshot or maintenance windows is typically designed to protect data consistency, but the side effects on automation are often underestimated.

From an automation CRM perspective, it’s expected that scheduled jobs are moved to an Inactive or paused state during a system lock to prevent partial execution or race conditions. However, the gap you highlighted is the lack of post-unlock recovery. Most platforms do not automatically re-enable schedules because the system cannot always infer whether the original automation state is still valid after the snapshot.

A practical best-practice approach is to treat system lock events as a controlled maintenance workflow:

• Maintain an inventory of critical automation schedules and their expected states.

• Use post-maintenance validation scripts or API checks to audit schedule status immediately after unlock.

• Where supported, build a small job that reactivates schedules programmatically based on predefined criteria rather than blanket re-enabling everything.

If the platform exposes APIs for schedule or job status, you can automate this audit-and-reactivate step safely. This is generally preferable to manual checks, especially in environments with heavy automation usage.

Regarding other areas, system locks can also impact background services such as device sync jobs, webhook dispatch queues, and external integration polling. These components may not fail outright but can experience delayed execution or backlogs. It’s advisable to:

• Verify integration health (Device Hub, webhooks, middleware) post-unlock.

• Check retry queues and execution logs for missed or deferred runs.

• Confirm that time-based triggers did not silently skip execution windows.

At Leadsflex, we usually recommend adding a post-lock “automation health check” as part of standard operating procedures. This ensures automations, integrations, and background processes are restored to their intended state quickly, without relying on ad-hoc discovery days later.