I have a sales order that i have processed through into shipping and invoiced. the shipping and invoiced status both show completed/closed but going back to the sales order it shows as ‘Open’ and not ‘completed’. I have put the order on hold and clicked off the check box under the completed column and have also clicked on ‘complete order’ under processing and still will not change the status of the sales order to ‘complete’.
How can this be resolved in order to show status ‘completed’.
Please help.
