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Error when logging a case

  • Jun 3, 2022 12:08 PM UTC
  • 6 replies
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Semi-Pro II
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I’m trying to log a support case with Acumatica, and I’m getting the following error:

Where can I fill in the Class ID?

Best answer by Chris Hackett

Hi @MarciaW  - I checked with Support and below is the response:

It doesn't look like any contacts for that customer are assigned to access support. You can instruct her to have her partner submit a case request that she be setup as a support user.

Hopefully this helps!

 

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    6 replies

    Naveen Boga
    Captain II
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    • Naveen Boga
    • Captain II
    • Jun 3, 2022 12:36 PM UTC

    Hi @MarciaW  It seems the Case Class field is missed in your screenshot.

     

     

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    Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
      Semi-Pro II
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      • MarciaW
      • Author
      • Semi-Pro II
      • Jun 6, 2022 8:15 AM UTC

      OK thanks, so that means I can’t log a case because that field isn’t available?  

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      Naveen Boga
      Captain II
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      • Naveen Boga
      • Captain II
      • Jun 6, 2022 9:32 AM UTC

      Hi, @MarciaW  Are you a Customer of Acumatica OR a Partner?

      @Chris Hackett  may help on this.

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      Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
      Semi-Pro II
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      • MarciaW
      • Author
      • Semi-Pro II
      • Jun 6, 2022 9:40 AM UTC

      @Naveen Boga, we are a customer, do we need to log this through our partner?

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      Chris Hackett
      Community Manager
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      • Chris Hackett
      • Acumatica Community Manager
      • Answer
      • Jun 6, 2022 12:16 PM UTC

      Hi @MarciaW  - I checked with Support and below is the response:

      It doesn't look like any contacts for that customer are assigned to access support. You can instruct her to have her partner submit a case request that she be setup as a support user.

      Hopefully this helps!

       

      Translate
      Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
        Semi-Pro II
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        • MarciaW
        • Author
        • Semi-Pro II
        • Jun 7, 2022 7:00 AM UTC

        Thank you so much @Chris Hackett, much appreciated!

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