I’m trying to log a support case with Acumatica, and I’m getting the following error:
Where can I fill in the Class ID?
Answer
Error when logging a case
Best answer by Chris Hackett
Hi
It doesn't look like any contacts for that customer are assigned to access support. You can instruct her to have her partner submit a case request that she be setup as a support user.
Hopefully this helps!
+19Hi
Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
+19Hi,
Hi
It doesn't look like any contacts for that customer are assigned to access support. You can instruct her to have her partner submit a case request that she be setup as a support user.
Hopefully this helps!
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