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Error when logging a case


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I’m trying to log a support case with Acumatica, and I’m getting the following error:

Where can I fill in the Class ID?

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Best answer by Chris Hackett 6 June 2022, 14:16

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Userlevel 7
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Hi @MarciaW  It seems the Case Class field is missed in your screenshot.

 

 

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OK thanks, so that means I can’t log a case because that field isn’t available?  

Userlevel 7
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Hi, @MarciaW  Are you a Customer of Acumatica OR a Partner?

@Chris Hackett  may help on this.

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@Naveen Boga, we are a customer, do we need to log this through our partner?

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Hi @MarciaW  - I checked with Support and below is the response:

It doesn't look like any contacts for that customer are assigned to access support. You can instruct her to have her partner submit a case request that she be setup as a support user.

Hopefully this helps!

 

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Thank you so much @Chris Hackett, much appreciated!

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