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Error: 'New Segment' of 'Branch' does not exist. Any ideas how to troubleshoot?

  • February 24, 2022
  • 8 replies
  • 288 views
P
Semi-Pro I
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We are getting the following errors at various points:

 

Error: An error occurred
during processing of the
field Branch value 23 Error:
'New Segment' of 'Branch'
does not exist in the
system.

 

Error: An error occurred during processing of the field Receiving Branch
value 23 Error: 'New Segment' of 'Receiving Branch' does not exist in
the system.

 

I am stumped as to how to troubleshoot this.  Any ideas where to start?  We don’t use Branches in our system.

Best answer by ppowell

@ppowell  It may be a user security feature that you do not have access to. If you are an end user, you will need to get access to the Role allowed for the Branch. Even if you are not using Branches, the system still creates a Branch. 

I am set up as administrator so I’m not sure what the problem would be.  We’ve had to give up troubleshooting and have just moved to use a new tenant from a recent snapshot.  Thanks anyway.

8 replies

Kandy Beatty
Captain II
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  • Kandy Beatty
  • Captain II
  • February 24, 2022

HI @ppowell  

Check to make sure you have a Segmented Key for Branch:

 

Also, if you can, share a screenshot of where you are getting the actual error. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
P
Semi-Pro I
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  • ppowell
  • Author
  • Semi-Pro I
  • February 24, 2022

HI @ppowell  

Check to make sure you have a Segmented Key for Branch:

 

Also, if you can, share a screenshot of where you are getting the actual error. 

Thanks for the response.  We don’t have a BRANCH entry in Segmented Keys on this tenant but it also isn’t there on our other tenants and they seem to not display the error. When I try to add it I get :

Segmented Key is restricted by features configuration.

The images are below:

 

Kandy Beatty
Captain II
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  • Kandy Beatty
  • Captain II
  • February 24, 2022

@ppowell  It may be a user security feature that you do not have access to. If you are an end user, you will need to get access to the Role allowed for the Branch. Even if you are not using Branches, the system still creates a Branch. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
P
V
Acumatica Employee
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  • vkumar
  • Acumatica Support Team
  • February 25, 2022

Hi @ppowell 

Can you check the Company segment key and see if it has a ‘New segment’ with ‘validate’ enabled for the segment?

Also, was multiple branch support functionality enabled initially and later disabled?

Regards,

VijayKumarU
Kandy Beatty
Chris Hackett
Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • March 7, 2022

Hi @ppowell were you able to find a resolution for this? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
P
Semi-Pro I
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  • ppowell
  • Author
  • Semi-Pro I
  • March 7, 2022

Hi @ppowell were you able to find a resolution for this? Thank you!

Unfortunately we didn’t have time to really investigate and decided it was less hassle to move to a new tenant from an earlier snapshot. We think it may have been due to changing our segment key for Location ID as it happened right after we ran out of available numbers for our initial autonumbering segment key (reached LOC99998 and had to change it to continue importing records).

 

Chris Hackett
P
Semi-Pro I
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  • ppowell
  • Author
  • Semi-Pro I
  • March 7, 2022

Hi @ppowell 

Can you check the Company segment key and see if it has a ‘New segment’ with ‘validate’ enabled for the segment?

Also, was multiple branch support functionality enabled initially and later disabled?

Regards,

Sorry, I haven’t been monitoring this. I checked this and no, there was no ‘new segment’.  We have never had multiple branch support enabled as far as I know. We gave up trying to fix this one and started a new tenant from the most recent snapshot. Thanks for your help anyway

 

Thanks,

 

Phil

V
Chris Hackett
P
Semi-Pro I
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  • ppowell
  • Author
  • Semi-Pro I
  • Answer
  • March 7, 2022

@ppowell  It may be a user security feature that you do not have access to. If you are an end user, you will need to get access to the Role allowed for the Branch. Even if you are not using Branches, the system still creates a Branch. 

I am set up as administrator so I’m not sure what the problem would be.  We’ve had to give up troubleshooting and have just moved to use a new tenant from a recent snapshot.  Thanks anyway.

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