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Error message on email and print invoices

  • June 19, 2025
  • 10 replies
  • 138 views
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Freshman I

We are seeing this error when printing or emailing some invoices.  Not sure how to correct.

We have tried clearing cache, multiple users have attempted and on different days. 

Best answer by darylbowman

You’ll notice the in the trace:

Cannot perform the ‘=’ operation on System.String and System.Int32

Somewhere you’re using a conditional (probably an ‘IIf’) that is checking if a string (text) equals an int (number). That is the problem.

If you can locate the problem, feel free to post it for suggestions. At the simplest, you may be able to either convert the string to an int (CInt(*string*)) or convert the int to a string (CStr(*int*)).

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    10 replies

    mohammadnawaz51
    Varsity I
    Forum|alt.badge.img+8

    Hi ​@Jmoore0426 

    It appears that the report is customized and may have broken either after the upgrade or due to recent changes made to it.

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    https://globalpayex.com/resources/blogs/the-complete-guide-to-ar-and-ap-automation-in-acumatica/
      Manikanta Dhulipudi
      Captain II
      Forum|alt.badge.img+16

      Hi ​@Jmoore0426 

      Please share the trace?

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      Acumatica Functional Consultant & Customer Experience Supervisor
        Freshman I
        • Jmoore0426
        • Author
        • Freshman I
        • June 19, 2025

        ​@Manikanta Dhulipudi when trying to get the trace results the request never finishes downloading for this invoice. 

         

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        Manikanta Dhulipudi
        Captain II
        Forum|alt.badge.img+16

        ​@Jmoore0426 Have you performed a recent upgrade? please restart the application to generate the trace.

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        Acumatica Functional Consultant & Customer Experience Supervisor
          Freshman I
          • Jmoore0426
          • Author
          • Freshman I
          • June 19, 2025

          When using the send option we get the object reference not set error message 

           

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          Freshman I
          • Jmoore0426
          • Author
          • Freshman I
          • June 19, 2025

          ​@Manikanta Dhulipudi No recent upgrade.  We just went to Acumatica in January.  What is the best to way to restart the application?

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          darylbowman
          Captain II
          Forum|alt.badge.img+17

          ‘Restart Application’ from ‘Apply Updates’ screen

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          Daryl 🧩 I build Acumatica add-ons 🔗deftstrokesdev.com/products?ref=forum
            Manikanta Dhulipudi
            Captain II
            Forum|alt.badge.img+16

            ​@Jmoore0426 

            Please confirm if you are able to print the invoice from the Invoice screen.

            • If yes, the issue is likely related to the email template.

            • If not, the issue may be with the report design.

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            Acumatica Functional Consultant & Customer Experience Supervisor
              Freshman I
              • Jmoore0426
              • Author
              • Freshman I
              • June 23, 2025

              ​@Manikanta Dhulipudi  we are not able to print from the invoice screen. If i go under activities i can print the invoice.  

              System has been restarted as well. 

              I was able to run the trace this morning and attached. 

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              darylbowman
              Captain II
              Forum|alt.badge.img+17

              You’ll notice the in the trace:

              Cannot perform the ‘=’ operation on System.String and System.Int32

              Somewhere you’re using a conditional (probably an ‘IIf’) that is checking if a string (text) equals an int (number). That is the problem.

              If you can locate the problem, feel free to post it for suggestions. At the simplest, you may be able to either convert the string to an int (CInt(*string*)) or convert the int to a string (CStr(*int*)).

              Translate
              Daryl 🧩 I build Acumatica add-ons 🔗deftstrokesdev.com/products?ref=forum
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