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Question

Drag and Drop PDFs in new Outlook vs old

  • January 13, 2026
  • 2 replies
  • 32 views

Hello!

 

Currently my coworkers and I are working out of different versions of Outlook. I am using the older version while he is using the new version. We both work out of Chrome.

 

When I go to drag and attachment from outlook (old) and drop it in the files of a sales order, I can do that with no issue. However, when he tried to do it on his outlook (new), it will not allow him. The only way we are able to add an attachment for him is by saving the PDF to a folder then dragging it from there, which we are trying to move away from.

 

Has anyone else experienced this? If so, did you find a solution?

 

Thank you!

2 replies

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  • Varsity II
  • January 13, 2026

We are seeing the same thing in a test.  New Outlook and 2025R2 Modern UI.


Heidi Dempsey
Community Manager
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  • Community Manager
  • January 13, 2026

@JoshuaRichards 

we have had others report this as well.  It seems to be an issue with Microsoft across the new Outlook.  Here are a few threads regarding the issue   https://learn.microsoft.com/en-us/answers/questions/4711170/why-cant-i-drag-and-drop-emails-in-new-outlookhttps://learn.microsoft.com/en-us/answers/questions/5656947/drag-and-drop-in-new-outlook

I hope this helps