I created a template for adding specific line items to a sales order. When the line items are added, I want the Manual Price flag to be unchecked. I marked the manual price flag as False in the template. However, when the template is applied, the manual price checkbox is marked as true.
Hi
I have tried the same. It works when the Manual Price checkbox is set to false and then changed to true. However, it does not work in reverse.
You can set the checkbox to false and save the template. It should work.
Hi
Yes, I have also checked with a few other fields, and they worked as well.
+17
I recommend submitting a Acumatica support case to ensure that the Acumatica team can incorporate this fix into future builds
In case others run into this issue or have any details, here is some more information. I was able to reproduce this issue in the original enviroment:
Acumatica Cloud ERP 2022 R1
Build 22.114.0029 +
And then in a base demo install of:
Acumatica Cloud ERP 2022 R1
Build 22.116.0029
I also create a video and posted it for others to get a better idea of this issue.
Please let me know if anyone knows a work around for this. I’ll update this forum once I get any updates from Acumatica or otherwise.
+17
Please share the update with us as soon as you receive the solution from Acumatica.
Hi
Hi
Development has reviewed the issue and was able to confirm that this is not a bug and expected system behavior that Manual Price will stay checked automatically. The order is expected to be copied as is and Manual Price checkbox will prevent Unit Price from being re-defaulted.
See below:
I replied to the support agent today with the following
Thank you for the update. The true/false flag is clearly not working as expected. I am confused how this behavior is "expected behavior" when the template preferences are being overridden.
What is the proper way to get this escalated or reviewed as a bug?
+1
Hello
While creating templates for adding line items to a sales order, it's important to understand that setting Manual Price to False just indicates that you want the system to automatically calculate the price based on the pricing setup, rather than manually entering it.
But if your system settings or configuration has been set up to always enable manual pricing by default on sales orders, then even if you set Manual Price to False in your template, it may still appear as True when you apply the template. This might be happening due to certain default settings or price classes that are set to manually adjust pricing.
I would suggest you to check your configuration and settings for any such defaults. If everything seems correct there, and you're still encountering this issue, it could be a bug. In such a case, it would be best to reach out to Acumatica support for further assistance.
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