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Contact showing multiple emails

  • April 25, 2022
  • 3 replies
  • 143 views

bnaumann
Freshman I
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Is there a reason a contact would be showing multiple email addresses? Under the contact there is only one email. The contact is pout in to the address book twice (due to different roles) but the email stays the same. Any work arounds?

 

Best answer by Laura03

Hello,

It would help us to know the source of the email. For example, does this happen when the system auto-emails customer invoices out of AR?  Does this happen when you manually Send a report to email and then select the contact?

The answer likely is related to your contact being in the system twice but depending on how the emails are being sent there may be ways to tweak the configuration of the email to avoid the duplicate.

Thank you.

3 replies

Laura03
Captain II
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  • Captain II
  • Answer
  • April 25, 2022

Hello,

It would help us to know the source of the email. For example, does this happen when the system auto-emails customer invoices out of AR?  Does this happen when you manually Send a report to email and then select the contact?

The answer likely is related to your contact being in the system twice but depending on how the emails are being sent there may be ways to tweak the configuration of the email to avoid the duplicate.

Thank you.


bnaumann
Freshman I
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  • Author
  • Freshman I
  • April 25, 2022

Hi,

This is happening on the activities screen. I don’t seem to notice it anywhere else, just there.

 

Thanks!


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • June 8, 2022

Hi @bnaumann  were you ever able to resolve your issue? Thank you