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Question

Cash Sale - No Notification Source for Email


Hi, we have automated emails each night to send copies of invoices, which are working fine. 

However, when we make a sale of type CS (Cash Sale) and quick process it, invoice emailing fails with the error “There is no active notification source to process the operation.”

Cash sales are setup with “Email Invoice” and “Release Invoice” ticked in the quick processing tab, within the Order Types setup page.

See attached image showing the error, which occurs as part of quick processing.

Our local partner has been unable to fix this problem after 5 months, so are now reaching out to the community in hope that someone knows. 

 

Thanks!

Geoff 

11 replies

DavidEichner
Captain II
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  • Captain II
  • 373 replies
  • January 18, 2023

Hi Geoff,

Is there a default email account setup on the Email Preferences screen?

Best,

David Eichner, CPA

Sr Solutions Architect

Kensium


  • Author
  • Freshman II
  • 7 replies
  • January 18, 2023

Hi @DavidEichner , yes our default email account is set, with same configuration as your screenshot. Emails are working elsewhere in the system fine, just not for Cash Sales/Quick Processing. 


DavidEichner
Captain II
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  • Captain II
  • 373 replies
  • January 18, 2023

Hi Geoff,

What version and build of Acumatica are you on?  I just tested it out and it seemed to work fine for me.  I am on 2022R2 build 22.206.0035

Best,

David Eichner, CPA


  • Author
  • Freshman II
  • 7 replies
  • January 18, 2023

We are on 2021.217.300.1255

I guess I will wait until our next version to see if this resolves the issue.


DavidEichner
Captain II
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  • Captain II
  • 373 replies
  • January 18, 2023

I would enter a support case on the Acumatica portal in the meantime just to confirm that it is a bug and not a configuration issue.

Best,

David Eichner, CPA


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  • Acumatica Support Team
  • 785 replies
  • January 19, 2023

Hi @geoffreym 

Please check the mailing setting on customer profile of customer used on cash sale and check if there is an entry for Cash sale report (so643000)

Hope this helps,

Regards,


  • Author
  • Freshman II
  • 7 replies
  • January 23, 2023

Hi @vkumar, yes we have an entry both in sales order preferences, and also customer class (and actual customer). But it still doesn’t generate, and produces the error in my original screenshot.

 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2640 replies
  • March 16, 2023

Hi @geoffreym  were you able to find a solution? Thank you!


  • Author
  • Freshman II
  • 7 replies
  • March 20, 2023

Hi @Chris Hackett - no not yet. None of the above solutions worked.


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  • Varsity I
  • 47 replies
  • April 20, 2023

@Chris Hackett @geoffreym  

I’m running the same version and receiving this message. Is this a bug?


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Acumatica Community Manager
  • 2640 replies
  • April 21, 2023

Hi @etrojan28 - you would want to check with Support 


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