We had to backdate a payment to our customer’s account. After posting, we realized we had entered the amount incorrectly (the handwriting was difficult to read) so the payment was voided. Unfortunately, the payment was posted in May but the void was posted in June. As a result, the May statement balance is not correct. Is there a way to correct this?
Answer
Can you reverse a voided payment in Receivables --> Payments and Applications?
Best answer by nhatnghetinh
Hi
Now you need to perform the cancellation of 2 documents: Payment and Voided Payment as follows:
1/. Step 1: Cancel Payment → by creating a corresponding document of type Refund
2/. Step 2: Cancel Voided Payment → by creating a corresponding document of type Prepayment
Note: Please perform this in the TEST environment before doing it in the Production environment.
Best Regards,
NNT
+11Hi
Now you need to perform the cancellation of 2 documents: Payment and Voided Payment as follows:
1/. Step 1: Cancel Payment → by creating a corresponding document of type Refund
2/. Step 2: Cancel Voided Payment → by creating a corresponding document of type Prepayment
Note: Please perform this in the TEST environment before doing it in the Production environment.
Best Regards,
NNT
I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong
+15
In addition to
If the Payment got stuck in Payment Pending Processing, please follow the suggestions below. You can go to Account Receivable Preferences and Uncheck Enable Integrated CC Processing,
Allowing you to have the Release button on Document with Integrated CC as Payment Method without processing the Credit Card First.
Ensure you check the feature back on as soon as you finish this Voided Payment. This can interrupt other documents with Integrated Card and cause missing Payments to be captured.
In Some case if does not work we need to approach Acumatica support to run a script on these issues.
Acumatica Functional Consultant & Customer Experience Supervisor
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