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Question

Business Event is sending duplicate emails

  • April 10, 2026
  • 6 replies
  • 28 views
M
Freshman I

I have a business event set up to send an email notification when the Release action is done on inventory receipts. Every time the release is being clicked, it is triggering the business event twice, so duplicate emails are being sent. Why is the event triggering twice?

Below is what my business event looks like and the log showing the duplicate triggering.

 

6 replies

BenjaminCrisman
Acumatica Employee
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  • BenjaminCrisman
  • Acumatica Support Team
  • April 10, 2026

​@mmcgill26 Does the same issue happen if you configure the BE to trigger by record change instead and have Old Field Value <> Released and New Field Value = Released as the trigger conditions?

    M
    Freshman I
    • mmcgill26
    • Author
    • Freshman I
    • April 10, 2026

    ​@BenjaminCrisman I will make that change to test if that also has the issue and let you know.

    Is there a known issue with business events that trigger on actions triggering twice? I have another business event that triggers on an action that also sees the same duplication issue.

    BenjaminCrisman
    Acumatica Employee
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    • BenjaminCrisman
    • Acumatica Support Team
    • April 10, 2026

    ​@mmcgill26 I’ve seen it before, but there is no known issue tied to the behavior. Sometimes the BE trigger can appear to be interrupted and then trigger twice. There should be at least one execution but can be two if the execution was interrupted between execution and acknowledgement. Maybe there is some thing with the action that is doing this.

      mohammadnawaz51
      Jr Varsity II
      Forum|alt.badge.img+6

      ​@mmcgill26 Some incorrect relations cause the issue? can you share and Business events and GI?

      https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
        M
        Freshman I
        • mmcgill26
        • Author
        • Freshman I
        • April 10, 2026

        ​@mohammadnawaz51 There is no GI as this was built on IN301000 and was triggered by an action, not a record change. I have converted it to run off of the IN3010PL GI to trigger on a record change and have to wait until this particular event triggers to see if the issue happens with this method as well, as suggested by ​@BenjaminCrisman.

        mohammadnawaz51
        Jr Varsity II
        Forum|alt.badge.img+6

        ​ can you create a custom GI and check the behaviour.

        https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
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