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Question

Auto Sales Order Shipment (SOS) is not being created

  • April 13, 2026
  • 5 replies
  • 27 views
H
Freshman I

a case where an auto Sales Order Shipment (SOS) is not being created by the system.

Details:

  • Sales Order quantity: 13
  • Inventory on hand: 15
  • Qty available for shipping: 15
  • Inventory exists at XYZ location and has been available since April 10
  • Inventory is not reserved elsewhere

Despite sufficient availability, the SO line goes to Back Order and no auto SOS is created.

What conditions would prevent Acumatica from auto‑creating the SOS in this scenario?

 

and when I update manually shipping rule and create shipment , below error pop up. 

 

5 replies

nhatnghetinh
Captain II
Forum|alt.badge.img+13

Hi ​@Hiralu 

Try deleting the Inventory ID from the first line (Back Order) on the SO screen => Click SAVE => Then add the deleted Inventory ID => Click SAVE => Click "CREATE SHIPMENT"

 

Best Regards,

NNT

I have devoted a great deal of my time and passion to Acumatica ! 🌐https://www.linkedin.com/in/phambaotruong
    N
    Jr Varsity I
    Forum|alt.badge.img
    • nasir
    • Jr Varsity I
    • April 14, 2026

    ​@Hiralu  this is a common error in Acumatica.

    Reason: There is NO shipment plan record for that date
     

    Missing or invalid shipment plan (INItemPlan) due to date mismatch or no re-planning.

    Try once by changing the dates for the shipment and 

    • Open SO line
    • Change Qty (13 → 12 → 13)
    • Save

    I hope it will work!

      H
      Freshman I
      • Hiralu
      • Author
      • Freshman I
      • April 14, 2026

      thank you for the response , ​@nhatnghetinh I cant delete it has associated SO

      ​@nasir it doesnt let me change the qty , as total qty of 48 , 13 yet to ship and 35 has been already shipped 

       

       

      mohammadnawaz51
      Jr Varsity II
      Forum|alt.badge.img+6

      ​@Hiralu can you check any allocation linked to sales order, are you able to create the shipment from shipment screen by adding SO line?

      https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
        N
        Jr Varsity I
        Forum|alt.badge.img
        • nasir
        • Jr Varsity I
        • April 14, 2026

        ​@Hiralu  have you tried by changing the shipment dates?

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