I have a sporadic issue in WMS Receive and Put Away
Occasionally when a PO is number is scanned the screen shows a receipt has been create but the lines from the PO do not populate on the screen as expected.
We are unable to determine the situation / status where this occurs vs does not occur
Have you seen this issue ?
Best answer by smilner3
Yes, seen variations of this. A few common causes worth checking:
1. Open/unreleased receipt already exists.
If a receipt was created in a prior scan session and left unreleased, WMS may create a new blank receipt instead of loading it. Check Purchase > Receipts for any open receipts tied to that PO.
2. PO lines already fully received.
If qty received = qty ordered on all lines, WMS treats the PO as closed and won't populate lines — can happen silently if a prior receipt was posted without the warehouse team knowing.
3. Warehouse mismatch.
If the WMS device's default warehouse doesn't match the destination warehouse on the PO lines, lines won't load.
4. Lot/serial number configuration.
If items require lot or serial tracking, WMS can create the receipt on scan but hold off populating lines until the lot/serial is entered. Sporadic because it only affects items with that requirement.
A few questions that might help narrow it down:
Happy to dig further once you have the stack trace Aleks mentioned.
+1Yes, seen variations of this. A few common causes worth checking:
1. Open/unreleased receipt already exists.
If a receipt was created in a prior scan session and left unreleased, WMS may create a new blank receipt instead of loading it. Check Purchase > Receipts for any open receipts tied to that PO.
2. PO lines already fully received.
If qty received = qty ordered on all lines, WMS treats the PO as closed and won't populate lines — can happen silently if a prior receipt was posted without the warehouse team knowing.
3. Warehouse mismatch.
If the WMS device's default warehouse doesn't match the destination warehouse on the PO lines, lines won't load.
4. Lot/serial number configuration.
If items require lot or serial tracking, WMS can create the receipt on scan but hold off populating lines until the lot/serial is entered. Sporadic because it only affects items with that requirement.
A few questions that might help narrow it down:
Happy to dig further once you have the stack trace Aleks mentioned.
Thank you for the tips to review
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